1. How do I get into my Berry Tree back office?
ANSWER: To access your Berry Tree back office please go to http://myberrytree.com/login.
Once you are there please fill in your Berry Tree ID (don’t enter the "BT" part) and password and click LOGIN. If you don’t know your
Berry Tree ID, you can learn how to find it by going to http://berrytreenews.com and click on the link on the left "Find Your Berry
Tree ID". If you have forgotten your password, please click on the "forgot your password" link on the LOGIN page and it will be sent
to you. Please make sure to check your email bulk or SPAM folder in case the email ends up there.
2. Where can I find out more about the product?
ANSWER: Go to The Berry Lounge http://theberrylounge.com and click on the door to enter. Once inside, click on the Video page
and watch the O2 Berry Product video.
3. When and how do we get paid?
ANSWER: Commission checks are processed on the 20th of the month and include commissions earned during the previous calendar
month. For instance, the check sent out on the 20th of May will include commissions earned during the month of April. To set how
much you want held in your account before a check is issued, please login to you back office, click on Commissions, then click on
Check to set your preference. International members have the option of transferring their commissions to their Nutronix account to
enable processing through Nutronix. We are currently developing alternative payment options. We will keep you posted with our
progress through The Berry Tree News.
4. What is the best way for me to stay informed and get Berry tree updates?
ANSWER: The best way to stay informed is through The Berry Tree News. This is available as a website at http://berrytreenews.com.
There you can sign up for the Berry Tree News by e-mail, using the link on the left SIGN UP FOR THE NEWS LETTER. This information
is also available as an RSS feed, using the link RSS FEED. You will also find a link to The Berry Tree News in The Berry Lounge.
You can also stay up to date and get the latest information on how to build your business and maximize your income, whether you
are a Passive or Actively growing member by attending the weekly conference calls. You will find a full schedule of when they are held
and how to listen to them at The Berry Lounge. Enter and click on the Jukebox or Radio link for more information.
5. How can I find out about my free Nutronix position?
ANSWER: Your Nutronix position is tied to your Berry Tree username and password. To log in to your Nutronix website, please go to
http://nutronix.com/yourbtID (Example: bt00000). Once there, click on the "LOGIN" tab at the top right corner of the page. When
the Login box comes up, enter your Berry Tree ID and password.
To learn more about your Nutronix site, go to http://berrytreenews.com and click on the link on the left NUTRONIX INFORMATION.
6. How can I contact my sponsor, upline, and support team?
ANSWER: There are two ways to learn about your team and find the information to contact them. To view your team information
through your Berry Tree account, you can click on the GENEALOGY link, then from the drop down box you will click SPONSOR INFO.
There you will be given all of the information about your direct sponsor in The Berry Tree and also, the name of your sponsor's
sponsor. Once you join AutomaticBuilder, you will also be able to view all the members of your upline and support team by logging into
your AutomaticBuilder site and clicking on the "Support" link on the left and then on the "View Your Team" button on the next page.
7. How should I get started? How can I find out more about promoting my business?
ANSWER: The most important step to learning how to promote your business would be to join AutomaticBuilder. You can do this at
http://theberrylounge.com by entering and then clicking on the AUTOMATICBUILDER link at the bottom of the page or the "Star
Man" in the back.
8. I have a problem with my credit card or I am having trouble joining, who can I contact?
ANSWER: You can email theberrytree@nutronix.com and someone will help you with that. Be sure to include your BT ID # and any
information relevant to your problem for fastest service. Please put "Having trouble joining" OR "Having trouble with my CC" as the
subject line of your email. Include as much information as possible, like the last 4 digits of the card used, and the date you had a
problem. General questions sent to this email address will not be answered. It is only for specific support issues. For general questions
or answers to questions or problems not listed here, please contact your upline.
9. In my BerryTree Back office, I am listed as inactive what do I need to do?
ANSWER: You can reactivate your account by logging into your back office at http://myberrytree.com/login. Then click on SETUP
AUTOSHIP. If you have problems getting into your Berry Tree back office, please see FAQ #1
Commonly, your Autoship becoming inactive is due to problems processing your Credit Card payment. Make sure you double check
your card number and expiration date when you Setup your Autoship again. Once you Setup your Autoship after it was declined, the
system will try again in 24 hours. If you have already tried this AT LEAST 3 times, then you can email theberrytree@nutronix.com and
someone will help you with that. Be sure to include your BT ID # and any information relevant to your problem for fastest service.
Please put "Having trouble with my CC" as the subject line of your email. General questions sent to this email address will not be
answered. It is only for specific support issues. For general questions or answers to questions or problems not listed here, please
contact your upline.
10. I did not receive my O2 Berry product. What should I do?
ANSWER: Once shipped (the next business day after you are charged for your membership) your order will take 1-2 weeks to reach
members in the US , and 3-4 weeks to reach members outside the US . If it has been longer than 2 weeks and you are in the US , or
longer than 4 weeks and you are outside the US , please send an email to theberrytree@nutronix.com with the subject line: "Product
Not Received". In the email, please include your full name, full mailing address and BT ID #. Missing shipments must be reported within
40 days of the order date. If your address is correct and you have notified us within 40 days, we will reship the order to you at no
cost. If you do not notify The Berry Tree within 40 days, The Berry Tree will not replace the shipment.
IMPORTANT:
The Berry Tree will not reship products to you if you are relying on a forwarding order. We have found that packages do not forward
as letters do. We require that our Customers/Member ensure that they have their correct address on file with us at all times.
Non-receipt credits:
As stated, we reship orders that have not been received. If a Distributor/Customer requests to receive a credit for an order not
received, the credit will be issued per our Return Policy as if the order had been returned to our office.
11. I have a question about my commissions, who do I talk to?
ANSWER: You can direct questions about your commissions to theberrytree@nutronix.com. Please include your BT ID # and be
specific as you can and provide as much information as possible about your concern. For example, if there is a BT member who you
thought you should have received payment on but did not, make sure to include their BT ID# and name for fast identification and
resolution to your request. Commissions inquiries must be submitted within 30 days of the commissions being credited to your BT
account. Vague questions about commissions, like "I thought I should have received commissions but did not", or "I thought I should
be a Silver this month, but was not, why not?" will not be answered. Please include what reasons and a list of the BT ID #'s of what
or who you think you should have been paid on for help. Other general questions sent to this email address will not be answered. It is
only for specific support issues. For general questions or answers to questions or problems not listed here, please contact your upline.
12. What is the Patent number?
ANSWER: The Patent Pending Serial number for many of the features in The Berry Tree is US60/917,077. To stay up to date with
the latest patent information and general information, please see FAQ# 4.
13. Does the Berry tree really work?
ANSWER: The Berry Tree has been experiencing a 50% growth rate per month since it was launched on March 22, 2007. That
growth continues to expand. The Berry Tree grows at a rate that is only dreamed of by other companies. Because The Berry Tree
was launched from an existing base of experienced and successful marketers, and employs company advertising, it does not depend
exclusively on new members' efforts to grow. That is the major difference between The Berry Tree and other opportunities. And that
is the reason that it is so successful. It enables everyone to earn an income whether they promote the opportunity to others or
simply choose a passive approach.
14. How do I cancel my account?
ANSWER: You can cancel your account by logging into your back office at http://myberrytree.com/login and click on the CANCEL MY
ACCOUNT link at the bottom of the main page.
15. What is your refund policy?
ANSWER: The Berry Tree does NOT refund membership fees. Your product order is a qualification to receive commissions. Returning
your products will void your qualification and cause you to forfeit all Pending commissions. If you still chose to return your product
order, below are the terms by which returns will be accepted.
Domestic: Returns will be accepted if the product is returned to our office within 30 days of the order's shipment.
International: Returns will be accepted if the product is returned to our office within 60 days of the order's shipment.
Returns should be sent to the below address. We credit less S&H (shipping and handling) and a $5 restocking fee per order. The
credit will be issued within two weeks of the product arriving in our office provided the products are unopened and presentable for
resale. **It is STRONGLY recommended that all returns be sent by a guaranteed/insured method of shipping because
credits will ONLY be issued if the products are actually received in our office.
ANSWER: To access your Berry Tree back office please go to http://myberrytree.com/login.
Once you are there please fill in your Berry Tree ID (don’t enter the "BT" part) and password and click LOGIN. If you don’t know your
Berry Tree ID, you can learn how to find it by going to http://berrytreenews.com and click on the link on the left "Find Your Berry
Tree ID". If you have forgotten your password, please click on the "forgot your password" link on the LOGIN page and it will be sent
to you. Please make sure to check your email bulk or SPAM folder in case the email ends up there.
2. Where can I find out more about the product?
ANSWER: Go to The Berry Lounge http://theberrylounge.com and click on the door to enter. Once inside, click on the Video page
and watch the O2 Berry Product video.
3. When and how do we get paid?
ANSWER: Commission checks are processed on the 20th of the month and include commissions earned during the previous calendar
month. For instance, the check sent out on the 20th of May will include commissions earned during the month of April. To set how
much you want held in your account before a check is issued, please login to you back office, click on Commissions, then click on
Check to set your preference. International members have the option of transferring their commissions to their Nutronix account to
enable processing through Nutronix. We are currently developing alternative payment options. We will keep you posted with our
progress through The Berry Tree News.
4. What is the best way for me to stay informed and get Berry tree updates?
ANSWER: The best way to stay informed is through The Berry Tree News. This is available as a website at http://berrytreenews.com.
There you can sign up for the Berry Tree News by e-mail, using the link on the left SIGN UP FOR THE NEWS LETTER. This information
is also available as an RSS feed, using the link RSS FEED. You will also find a link to The Berry Tree News in The Berry Lounge.
You can also stay up to date and get the latest information on how to build your business and maximize your income, whether you
are a Passive or Actively growing member by attending the weekly conference calls. You will find a full schedule of when they are held
and how to listen to them at The Berry Lounge. Enter and click on the Jukebox or Radio link for more information.
5. How can I find out about my free Nutronix position?
ANSWER: Your Nutronix position is tied to your Berry Tree username and password. To log in to your Nutronix website, please go to
http://nutronix.com/yourbtID (Example: bt00000). Once there, click on the "LOGIN" tab at the top right corner of the page. When
the Login box comes up, enter your Berry Tree ID and password.
To learn more about your Nutronix site, go to http://berrytreenews.com and click on the link on the left NUTRONIX INFORMATION.
6. How can I contact my sponsor, upline, and support team?
ANSWER: There are two ways to learn about your team and find the information to contact them. To view your team information
through your Berry Tree account, you can click on the GENEALOGY link, then from the drop down box you will click SPONSOR INFO.
There you will be given all of the information about your direct sponsor in The Berry Tree and also, the name of your sponsor's
sponsor. Once you join AutomaticBuilder, you will also be able to view all the members of your upline and support team by logging into
your AutomaticBuilder site and clicking on the "Support" link on the left and then on the "View Your Team" button on the next page.
7. How should I get started? How can I find out more about promoting my business?
ANSWER: The most important step to learning how to promote your business would be to join AutomaticBuilder. You can do this at
http://theberrylounge.com by entering and then clicking on the AUTOMATICBUILDER link at the bottom of the page or the "Star
Man" in the back.
8. I have a problem with my credit card or I am having trouble joining, who can I contact?
ANSWER: You can email theberrytree@nutronix.com and someone will help you with that. Be sure to include your BT ID # and any
information relevant to your problem for fastest service. Please put "Having trouble joining" OR "Having trouble with my CC" as the
subject line of your email. Include as much information as possible, like the last 4 digits of the card used, and the date you had a
problem. General questions sent to this email address will not be answered. It is only for specific support issues. For general questions
or answers to questions or problems not listed here, please contact your upline.
9. In my BerryTree Back office, I am listed as inactive what do I need to do?
ANSWER: You can reactivate your account by logging into your back office at http://myberrytree.com/login. Then click on SETUP
AUTOSHIP. If you have problems getting into your Berry Tree back office, please see FAQ #1
Commonly, your Autoship becoming inactive is due to problems processing your Credit Card payment. Make sure you double check
your card number and expiration date when you Setup your Autoship again. Once you Setup your Autoship after it was declined, the
system will try again in 24 hours. If you have already tried this AT LEAST 3 times, then you can email theberrytree@nutronix.com and
someone will help you with that. Be sure to include your BT ID # and any information relevant to your problem for fastest service.
Please put "Having trouble with my CC" as the subject line of your email. General questions sent to this email address will not be
answered. It is only for specific support issues. For general questions or answers to questions or problems not listed here, please
contact your upline.
10. I did not receive my O2 Berry product. What should I do?
ANSWER: Once shipped (the next business day after you are charged for your membership) your order will take 1-2 weeks to reach
members in the US , and 3-4 weeks to reach members outside the US . If it has been longer than 2 weeks and you are in the US , or
longer than 4 weeks and you are outside the US , please send an email to theberrytree@nutronix.com with the subject line: "Product
Not Received". In the email, please include your full name, full mailing address and BT ID #. Missing shipments must be reported within
40 days of the order date. If your address is correct and you have notified us within 40 days, we will reship the order to you at no
cost. If you do not notify The Berry Tree within 40 days, The Berry Tree will not replace the shipment.
IMPORTANT:
The Berry Tree will not reship products to you if you are relying on a forwarding order. We have found that packages do not forward
as letters do. We require that our Customers/Member ensure that they have their correct address on file with us at all times.
Non-receipt credits:
As stated, we reship orders that have not been received. If a Distributor/Customer requests to receive a credit for an order not
received, the credit will be issued per our Return Policy as if the order had been returned to our office.
11. I have a question about my commissions, who do I talk to?
ANSWER: You can direct questions about your commissions to theberrytree@nutronix.com. Please include your BT ID # and be
specific as you can and provide as much information as possible about your concern. For example, if there is a BT member who you
thought you should have received payment on but did not, make sure to include their BT ID# and name for fast identification and
resolution to your request. Commissions inquiries must be submitted within 30 days of the commissions being credited to your BT
account. Vague questions about commissions, like "I thought I should have received commissions but did not", or "I thought I should
be a Silver this month, but was not, why not?" will not be answered. Please include what reasons and a list of the BT ID #'s of what
or who you think you should have been paid on for help. Other general questions sent to this email address will not be answered. It is
only for specific support issues. For general questions or answers to questions or problems not listed here, please contact your upline.
12. What is the Patent number?
ANSWER: The Patent Pending Serial number for many of the features in The Berry Tree is US60/917,077. To stay up to date with
the latest patent information and general information, please see FAQ# 4.
13. Does the Berry tree really work?
ANSWER: The Berry Tree has been experiencing a 50% growth rate per month since it was launched on March 22, 2007. That
growth continues to expand. The Berry Tree grows at a rate that is only dreamed of by other companies. Because The Berry Tree
was launched from an existing base of experienced and successful marketers, and employs company advertising, it does not depend
exclusively on new members' efforts to grow. That is the major difference between The Berry Tree and other opportunities. And that
is the reason that it is so successful. It enables everyone to earn an income whether they promote the opportunity to others or
simply choose a passive approach.
14. How do I cancel my account?
ANSWER: You can cancel your account by logging into your back office at http://myberrytree.com/login and click on the CANCEL MY
ACCOUNT link at the bottom of the main page.
15. What is your refund policy?
ANSWER: The Berry Tree does NOT refund membership fees. Your product order is a qualification to receive commissions. Returning
your products will void your qualification and cause you to forfeit all Pending commissions. If you still chose to return your product
order, below are the terms by which returns will be accepted.
Domestic: Returns will be accepted if the product is returned to our office within 30 days of the order's shipment.
International: Returns will be accepted if the product is returned to our office within 60 days of the order's shipment.
Returns should be sent to the below address. We credit less S&H (shipping and handling) and a $5 restocking fee per order. The
credit will be issued within two weeks of the product arriving in our office provided the products are unopened and presentable for
resale. **It is STRONGLY recommended that all returns be sent by a guaranteed/insured method of shipping because
credits will ONLY be issued if the products are actually received in our office.
| FAQ: Frequently Asked Questions |
| The Berry Tree Returns 8529 Meadowbridge Road Suite 300 Mechanicsville , VA 23116 USA *Reminder: Refunds will not be issued for used products. |
